Home › Digital Product Refund Policy

Digital Product Refund Policy

Version 2026-08-20.

WhoOwnsCare reports and datasets are digital information products that provide immediate access to proprietary research, analysis, and data. Because digital products cannot be returned once delivered, purchases are generally non-refundable after the report or dataset has been delivered, downloaded, or accessed.

We will refund

We will provide a refund where:

• a customer is charged more than once for the same purchase;
• WhoOwnsCare is unable to deliver the purchased product;
• the delivered file is materially defective and we cannot provide a working replacement;
• the delivered product materially differs from the product description displayed at the time of purchase; or
• a refund is otherwise required by applicable law.

Contact support@whoownscare.com within 7 days where you believe one of these conditions applies. Include your order id and the email used at purchase.

Before delivery

If an order is canceled before the product has been delivered, we refund it in full.

Subscriptions

You may cancel a monthly refresh subscription at any time by emailing support@whoownscare.com; cancellation stops future billing and takes effect at the end of the current billing period. Cancellation does not remove access to a product already delivered, and no prorated refund is owed for a billing period whose refreshed product has already been delivered, except where that product was materially defective or unfulfilled, or where a refund is required by law.

Your statutory rights

Nothing in this policy limits rights that cannot lawfully be waived.

This policy is disclosed at checkout, and every purchase requires acknowledging it before payment. The version in force at purchase governs that purchase.